At Be Recruitment, we’ve been working closely with residential and community housing providers, gaining valuable insights into what makes tenancy and property management professionals excel. One of the key elements of success is the ability to build and maintain strong relationships with tenants, particularly during routine property inspections. This is a valuable skill and one which is transferable from many other sectors including community services.
Why Building Rapport Matters
Routine inspections can sometimes feel intrusive to tenants, but with the right approach, they can become an opportunity to strengthen your relationship. Establishing trust and open communication is crucial for creating a positive tenant experience, which can lead to better property care and long-term tenancy.
Tips for Building Rapport with Tenants
- Communicate Early and Clearly
Begin with clear communication. Notify tenants about inspections well in advance and explain their purpose. Instead of just focusing on compliance, emphasize how these inspections help maintain the quality and safety of their home. Open communication can alleviate anxiety and foster trust. - Respect the Tenant’s Space
Tenants should feel comfortable during inspections. Always enter their home with respect, being mindful of personal belongings and their privacy. Be punctual and considerate of their time, as this demonstrates professionalism and courtesy. - Be Approachable and Friendly
A warm, friendly demeanor can make all the difference. Engage tenants in conversation, ask them if they have any concerns, and take the time to listen. This personal touch can create a more cooperative relationship, making tenants feel valued and heard. - Offer Constructive Feedback
After the inspection, provide positive feedback about how the tenant is caring for the property. If you do need to address issues, frame them as collaborative efforts. Phrasing suggestions as opportunities to work together can foster a sense of partnership rather than confrontation. - Be Solution-Oriented
If issues arise during an inspection, approach them with a solution-oriented mindset. Offer practical advice and support rather than simply pointing out problems. By showing tenants that you’re there to help them resolve issues, you build trust and demonstrate your commitment to their well-being.
Building Lasting Relationships
Routine inspections are more than just a legal requirement—they are an opportunity to build rapport and create lasting relationships with tenants. By focusing on clear communication, respect, and a collaborative approach, you can make inspections a positive experience for everyone involved.
Under the Residential Tenancies Act 2010 (NSW), landlords and property managers are allowed to conduct up to four routine inspections per year. To stay compliant, keep these key legal requirements in mind:
- Notice Period: Provide tenants with at least 7 days’ written notice before an inspection.
- Reasonable Times: Inspections must take place between 8 am and 8 pm on any day that isn’t a public holiday.
Adhering to these requirements helps avoid legal complications and maintains a positive relationship with tenants. Using best practice tools such as checklists and software can help aid these compliance requirements and in your role.
At Be Recruitment, we understand the importance of these relationships and support tenancy and property management professionals in developing the skills to excel in this area. By adopting these practices, you can enhance your professional experience while ensuring that tenants feel valued and respected.
If you would like to find out more about work in social and community housing contact the team at Be Recruitment today: [email protected]
