Customer Service Officer

• Parramatta or Newcastle | $40.80 p/h + super | Govt contract to June 2026
• Banking/super experience ideal | Empathy essential | Police check required
• Join a team of 14 in rewarding but challenging work

About the Organisation
Join a purpose-driven government agency dedicated to protecting, promoting and supporting the rights, dignity and financial interests of people across NSW.

About the Role We are seeking empathetic and resilient Client Service Officers to support privately appointed Financial Managers in making informed, lawful decisions in the best interests of their clients.

You’ll manage a caseload while also participating in a structured phone roster, handling high-volume inbound calls (4–10 calls per hour) during allocated 4-hour shifts.

This is a fast-paced yet highly rewarding role where your ability to communicate clearly, show patience, and support vulnerable individuals will be key.

Key Responsibilities

• Provide guidance and oversight to Financial Managers on their legal responsibilities
• Support decision-making relating to client finances and reporting obligations
• Manage a caseload and escalate complex matters where required
• Participate in a shared phone roster, handling high-volume enquiries
• Deliver high-quality, compliant customer service (calls and emails are reviewed for quality and training)

About You

• Experience working with vulnerable individuals or the general public, including people with disabilities or older persons - not essential but desirable
• Strong communication skills with a patient, empathetic approach
• Ability to manage high call volumes in a structured environment
• Previous experience in superannuation, banking, or financial services customer service is highly desirable
• Comfortable working with policies, procedures, and regulatory frameworks
• Able to work collaboratively within a team while managing your own workload

Requirements

• Willingness to undergo a Police Check
• Availability to work onsite, Monday to Friday
• Comfortable working within a monitored and quality-driven environment

Why Apply?

• Meaningful work supporting individuals with complex needs
• Structured training and supportive team environment
• Opportunity to build experience within government and financial oversight

If this sounds like the right fit for you, we’d love to hear from you.

📩 Apply now or reach out for a confidential discussion.