Client Services Officer | Government Department

• ASAP Start | Purpose-led role supporting vulnerable people across NSW
• 3 month contract | Secure NSW Government position with career pathways
• Supportive, collaborative team with training and guidance

Client Service Officer – NSW Trustee & Guardian
📍 NSW | Public Sector Opportunity

Make a real difference — every single day

Looking for a role where your work genuinely matters?
Join NSW Trustee & Guardian, an organisation dedicated to protecting the rights, dignity and financial wellbeing of people across NSW — including some of the community’s most vulnerable.

This is a unique opportunity to build a meaningful public sector career while supporting individuals who rely on strong, ethical and informed financial decision-making.

About the Role
As a Client Service Officer, you will play a key role in supporting and overseeing privately appointed financial managers (Private Managers).
You will provide guidance to ensure they understand their legal authority, responsibilities and obligations, while supporting sound financial decision-making and appropriate record keeping.

This is a role that combines customer service, critical thinking and ethical judgement, where your work directly impacts the wellbeing of others.
Key responsibilities include:

• Providing information and advice to Private Managers on their role and responsibilities
• Supporting decision-making to ensure outcomes are in the best interests of the person
• Reviewing proposed financial decisions and identifying any risks or concerns
• Managing your own caseload independently
• Knowing when to escalate complex matters to senior team members

What You’ll Bring

• Experience working with or supporting vulnerable people, older individuals or people living with disability
• Strong communication skills with a customer-first mindset
• Ability to manage complex information and make sound, ethical decisions
• Confidence working within structured processes and escalation frameworks
• Qualifications in finance or a related discipline, or extensive relevant experience

Role Requirements

• Willingness to participate in a rotating phone roster (Monday to Friday, between 9:00am–5:00pm)
• Comfortable with call and email monitoring for quality assurance and development
• Participation in one-on-one review sessions for continuous improvement
• Understanding of NSW Trustee & Guardian’s services and customer base

Why Join NSW Trustee & Guardian?

• Be part of a purpose-driven organisation making a genuine impact in the community
• Build a rewarding public sector career
• Work in a structured, supportive environment with clear processes
• Develop your skills in financial decision-making, compliance and client care

Ready to apply?
If you’re looking for a role where you can combine people, purpose and professional growth, we’d love to hear from you.