Head of Programs

• Full-time role based in the Illawarra
• $150k plus salary packaging and super
• Extra leave to support wellness

Are you an experienced leader committed to delivering high-quality, trauma-informed programs that create meaningful change for communities? An established DFSV specialist service is seeking a Head of Programs to lead the design, implementation, and delivery of recovery-oriented, client-centred services.

In this pivotal role, you will oversee multidisciplinary teams, guide program strategy, drive service excellence, and ensure impactful outcomes for victims recovering from DFSV related trauma. This position is ideal for a values-driven leader who thrives in a dynamic, purpose-led environment.

About the Role Reporting to the CEO, you will:

• Lead and oversee the delivery of therapeutic, wellbeing, and client support programs.
• Develop evidence-based service models, protocols, and quality assurance processes.
• Ensure programs are trauma-informed, culturally responsive, and aligned with best practice.
• Work closely with stakeholders to identify community needs and drive continuous improvement.
• Collaborate on impact reporting, data insights, and strategic planning.
• Provide leadership, mentorship, and clinical guidance to Team Leaders and frontline staff.
• Maintain a safe, inclusive, and empowering service environment for clients and staff.

What We’re Looking For

• Qualifications in psychology, social work, counselling or mental health related qualifications are essential.
• Experience in program management, clinical service delivery and leadership.
• Demonstrated expertise in trauma-informed practice and managing clinical risk.
• Strong leadership capability with a track record of building high-performing teams.
• Exceptional communication skills and cultural competence across diverse communities.
• Experience designing, evaluating, and improving therapeutic or clinical programs using data and evidence.
• Understanding of and experience in domestic, family, and sexual violence and the impacts of trauma.
• Prior NFP sector experience highly regarded.

Why Join Us?

• Contribute to a ground breaking model supporting women recovering from trauma.
• Lead meaningful, purpose-driven work within a feminist, holistic framework.
• Join a collaborative and passionate leadership team committed to innovation and impact.
• Supportive environment focused on learning, wellbeing, and professional growth.

If this role is of interest or you, or you wish to discuss further, reach out to Alana - [email protected] or 0481 814 488

This is a female-identified position under Section 31 of the NSW Anti-Discrimination Act.

*A criminal record does not automatically exclude applicants. The organisation acknowledges the complexities and injustices women often experience within the justice system.

We Encourage Applications From: Aboriginal and Torres Strait Islander women, culturally and linguistically diverse women, women with disability, and all women seeking an inclusive and accessible recruitment process.

Adjustments and support during the process are warmly welcomed.